Zapelite
WhatsApp marketing and engagement platform: broadcasts, chatbots, a shared team inbox and commerce on Meta's official API.
AI copilot, your own key
Explore ZapeliteZapeliteCampaignsDemo data
Arabic and English AI chatbots
EliteStack builds conversational AI for UAE businesses: chat assistants on WhatsApp and your website that work in Arabic and English. They route each customer to the right department, answer common questions from your documents, read voice notes and pass the conversation to a person, with a summary, whenever a human should take over.
EliteStackConversational AI · how it runsDemo data
LiveLast 60 seconds
- WhatsApp chatReceived
- Website chatReceived
- Voice noteReceived
AI step
Route · answer · summarise
- New item read
- Confidence checked
- Needs a person → your team
- Answer in the customer's language
- Right department, right agent
- Summary for the hand-over
What it does
| Task | Outcome | Channel |
|---|---|---|
| Route enquiries by department | Sales, operations, collections or accounts, chosen in English or Arabic | |
| Answer common questions | Opening hours, documents needed, prices you publish, from your own knowledge base | WhatsApp, web chat |
| Offer chat on your website | A chat widget with voice that lands in the same team inbox | Website |
| Suggest replies to your staff | A draft in the composer that the agent can edit, send or ignore | Team inbox |
| Summarise long conversations | The next person reads three lines instead of forty messages | Team inbox |
| Ask for a review after the visit | Happy customers sent to your Google review page, unhappy ones to private follow-up | WhatsApp, in-store QR |
From input to a record you can trust
- 01
Map the conversations you already have
We read a sample of your real chats and draw the paths customers take. Known paths, such as booking or payment questions, become fixed flows; open questions go to the AI.
- 02
Answer from what you have written
The assistant answers from a knowledge base of your documents and FAQs. Where the answer is not there, it says so and offers a person rather than guessing.
- 03
Know when to stop
A complaint, a request for a person or a question outside its scope moves the chat to your team. The conversation keeps its history, and a summary sits at the top.
- 04
Keep your team faster, not replaced
Staff get suggested replies and summaries in the inbox. The copilot runs on your own model key, with zero markup, so the cost is the provider's bill and nothing more.
✓The review gate: anything the AI is unsure of goes to a person before it posts.
Running in our products
Case study: A car rental group on one WhatsApp inbox.
Rental Ops
Car rental operations on WhatsApp: bookings, allocation, agreements, delivery, exchanges, returns and collections.
Bot routing, Arabic and English
Explore Rental OpsRental OpsOperationsDemo data
What you get
A short paid discovery, then a fixed-price build, then a monthly fee to run and support it.
- Conversation flows for your known paths, in English and Arabic
- A knowledge base built from your documents
- Department routing and hand-off rules
- A website chat widget connected to the same inbox
- Copilot and summaries switched on for your team
Keyword chatbot vs EliteStack
| Keyword chatbot | EliteStack | |
|---|---|---|
| Arabic | An English bot translated after the fact | Built and tested in both languages from the start |
| A question outside the menu | Repeats the menu | Answers from your documents or offers a person |
| Hand-over | The customer starts again | Full history and a summary go with the chat |
| Who it serves | Customers only | Customers, plus suggested replies and summaries for staff |
Do your chatbots really work in Arabic?
Yes. Our assistants read and reply in Arabic and English, and we test tone and terminology with native speakers. A Dubai car rental group runs our bilingual WhatsApp bot, which routes customers to sales, operations, collections and accounts in either language.
Is it a scripted bot or AI?
Both, used where each is better. Fixed flows handle the paths that never change, such as choosing a department or confirming a booking. AI answers the open questions from your documents, reads voice notes and writes summaries. Customers do not see the join.
What happens when the assistant cannot help?
It hands the chat to your team. A complaint, a request for a person or a question outside its knowledge moves the conversation to the right department in the team inbox, with the full history and a short summary, so nobody asks the customer to repeat themselves.
Can it handle voice?
It reads WhatsApp voice notes by transcribing them first, so the assistant can answer a spoken question in text. The website chat widget also supports voice, and your staff can reply with a voice note from the team inbox when that is quicker.
Where does the assistant get its answers?
From a knowledge base of your own documents, FAQs and policies, which your team can update. It does not answer from the open web, and where your documents are silent it says so and offers a person instead of making something up.
Which channels does it cover?
WhatsApp on the official Business API and a chat widget on your website, with Instagram and Messenger in the same inbox. All of it runs on Zapelite, the WhatsApp platform we build and run in Dubai.
Related
Industries that use it
Products that run it
Case study
Start with one job
Opens an email to info@elitestack.ae with your sentence in it. Or WhatsApp us on +971 56 121 1011.