Quote Desk: AI freight quotations
Quote Desk is freight quotation software for UAE forwarders. It reads enquiries, vendor rate replies and rate sheets from your team's Outlook or Gmail, compares vendor offers, and builds a branded quotation with VAT per line, FX and local charges that the customer can accept online.
Built for teams like yours
- Sales and pricing desksPeople who spend the day copying rates from email into Excel and Word, and lose enquiries in busy inboxes.
- Forwarder managersWin rate, margins, lanes and vendor response times on one screen, without asking anyone to update a spreadsheet.
- Operations teamsA clean hand-off when a quote is won: the shipment, the agreed rates and the customer's acceptance, sent to the ERP.
What Quote Desk does
Reads the inbox for you
Each user signs in with Microsoft or Google and connects their own mailbox. Enquiries, vendor replies and attachments in PDF, Excel, CSV, Word or image form are read into structured offers and enquiries.
Every mode, one shipment spec
Sea FCL and LCL, air with weight breaks, road with vehicle types and rate grids, breakbulk, sea-air and services all share one shipment spec, from enquiry to RFQ, quote and PDF.
A quote maker built for UAE charges
Start blank, from an enquiry or from a past quote. Pick from an admin-managed catalogue of UAE charges (DTHC, DO, customs, trucking, BL fee), with VAT class, currency and live margin on every line.
Quotations customers can accept
One template renders the A4 PDF, the desk preview and a customer page, with subtotals, optional services, VAT in AED, both TRNs and the FX rates used.
Approvals, chasing and expiry
Out-of-policy margins go for approval. Follow-ups, expiring quotes and expiring rates sit on one work queue, so nothing waits on someone's memory.
A CRM and the numbers behind it
Accounts, contacts, opportunities and tasks, with a funnel, win rate, per-agent targets and a desk-in-figures view of enquiry flow, lanes and vendors.
Where the AI is, and where it is not
What the AI does
- Reads emails and attachments into offers, enquiries and quote responses.
- Screens each email cheaply first and reads in full only when it might be business.
- Scores its confidence on every field it extracts.
What stays with rules or your team
- Prices, margins and approvals follow your rules and your people.
- Anything below the confidence threshold goes to a person before it is saved.
- A spend limit pauses reading instead of failing mail.
Built for the UAE, and for your stack
UAE compliance
- UAE VAT per line (5%, zero-rated or exempt)
- Both TRNs on every quotation
- AED totals with the FX rates used shown on the quote
Connects to
- Microsoft Outlook (Microsoft Graph)
- Gmail
- Anthropic or OpenAI, chosen per deployment
- ERP hand-off through API and webhooks
In production
A UAE freight forwarder's sales desk retyped rate requests and vendor replies from email into Excel and Word. Quote Desk now reads them as they arrive, compares vendor offers and drafts a branded quotation the customer can accept online. A person checks anything the AI is unsure of.
What does Quote Desk do?
Quote Desk turns the email traffic of a freight sales desk into quotations. It reads customer enquiries and vendor rate replies from Outlook or Gmail, compares vendor offers, and builds a UAE-ready quotation with VAT per line, FX rates and local charges that the customer can view and accept online.
Which freight modes does it handle?
Sea FCL and LCL, air with weight breaks, road with vehicle types and rate grids, breakbulk, sea-air and services. All of them use one shipment spec, so the enquiry, the request to vendors, the quotation and the PDF never disagree.
Does the AI set our prices?
No. The AI reads emails and attachments and scores its confidence on every field. Prices, margins and approvals follow your rules and your people, and any field the AI is unsure of goes to a person before it is saved.
How do you keep the AI cost low on a busy inbox?
Quote Desk screens each email cheaply before reading it in full, remembers threads it has already read, reads doubtful mail in half-price batches, and stops at a spend limit instead of failing. Cheap signals decide how much model to spend, never whether to look at an email.
Do we have to change mailbox or ERP?
No. Each user connects their existing Outlook or Gmail account, and won quotes can be handed to your ERP through an API and webhooks. Quote Desk sits on top of the tools and vendor relationships you already have.
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Start with one job
Opens an email to info@elitestack.ae with your sentence in it. Or WhatsApp us on +971 56 121 1011.