Zapelite
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AI and WhatsApp for UAE automotive
EliteStack builds WhatsApp and AI automation for UAE car dealers and workshops. Zapelite sends service-due, mileage and insurance expiry reminders, takes service bookings against workshop capacity, and lets customers approve repair estimates on WhatsApp. Job status flows back to your dealer system, and an AI assistant answers routine questions.
Where time and money leak
Service reminders that never go out
Service intervals and insurance renewals sit in the dealer system, but nobody has time to call each customer when one comes due. The car goes to another garage.
Estimates waiting on a phone call
The workshop finds extra work, calls the customer, and the car waits on the ramp until they call back.
Customers asking "is it ready?"
Service advisers spend their day answering status questions that the job card already knows.
Customer data in two places
Vehicles and service history live in the dealer system; conversations live on WhatsApp. Staff copy between them by hand.
Workflows we take off your team
- Send service and expiry remindersZapeliteService-due, mileage and insurance expiry reminders on WhatsApp, with opt-outs and quiet hours respected.
- Approve repair estimates on WhatsAppZapeliteThe workshop sends an estimate; the customer approves or declines in the chat, and the answer lands on the job.
- Book service against capacityZapeliteCustomers pick from available dates, with each day's workshop capacity applied.
- Tell customers when the car is readyZapeliteA status change on the service record sends the ready or completed message, then a short survey.
- Sync with your dealer systemZapeliteVehicles, service records, estimates and insurance pushed in by API; job events sent back by webhook.
- Answer routine questions with AIZapeliteAn automotive AI assistant handles common questions and hands the chat to an adviser when needed.
The products behind it
Built and run by EliteStack in Dubai.
UAE rules this sector runs on
- WhatsApp Business messaging rulesEstimates and status updates go as utility messages; reminders respect opt-outs and quiet hours.
- Personal data (PDPL)Stored in a UAE cloud region by default. AI model calls carry only the text a task needs.
- UAE VATParts and labour carry the standard 5% VAT, so an estimate sent on WhatsApp should show it.
Can customers approve repair estimates on WhatsApp?
Yes. The workshop pushes an estimate from its system, the customer approves or declines it in the chat, and the response is written back to the service record. The dashboard shows which cars are waiting on an approval, so advisers chase only those.
Which reminders can it send?
Service due by date, service due by mileage, and insurance or registration expiry. Each one is sent on WhatsApp from an approved template, with opt-outs, quiet hours and the customer's language checked before it goes. Staff can also send a reminder immediately.
Does it connect to our dealer management system?
Yes, through an API with its own keys. Your DMS can push vehicles, service records, estimates, insurance and inspections into Zapelite and pull upcoming reminders out. Webhooks send job events back to the DMS as they happen. Price lists can also sync from Excel or Google Sheets.
Do we need a DMS to use it?
No. Vehicles, owners, insurance records, inspections and service records can be kept in Zapelite directly, or imported from Excel or a Google Sheet. A DMS connection is useful when you already have one, so nobody keys the same job twice.
Does the AI answer customers on its own?
Only as far as you set it. An automotive AI assistant can answer routine questions and hand the chat to an adviser. You choose whether it replies directly or drafts replies for a person to approve, and it runs on your own model key.
Related
Start with one job
Opens an email to info@elitestack.ae with your sentence in it. Or WhatsApp us on +971 56 121 1011.