Zapelite
WhatsApp marketing and engagement platform: broadcasts, chatbots, a shared team inbox and commerce on Meta's official API.
AI copilot, your own key
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AI agents for UAE businesses
EliteStack builds AI agents for UAE businesses. They answer customers on WhatsApp and web chat from your own documents, qualify leads, book appointments and write to your CRM. Each agent works within an autonomy level you set, drafts for approval when you want it to, and hands the conversation to a person when unsure.
EliteStackAI agents · how it runsDemo data
LiveLast 60 seconds
- WhatsApp messageReceived
- Web chatReceived
- Voice noteReceived
AI step
Understand · decide · act
- New item read
- Confidence checked
- Unsure → a person
- Reply in Arabic or English
- Booked appointment
- CRM record updated
What it does
| Task | Outcome | Channel |
|---|---|---|
| Answer product and policy questions | Replies drawn from your own documents and FAQs, not from the open web | WhatsApp, web chat |
| Qualify new enquiries | Intent and lead score on the contact, so sales picks up the right ones first | |
| Book appointments in the conversation | A confirmed slot on the calendar and a reminder before it | WhatsApp, Google Calendar |
| Update the CRM after each conversation | Contact, notes and next step written to the record without retyping | Zoho, HubSpot, Salesforce |
| Draft replies for your team to approve | The agent writes, a person checks and sends | Team inbox |
| Act on voice notes | Voice notes transcribed so the agent can read and answer them |
From input to a record you can trust
- 01
Set the job and the limits
Each agent gets a persona, the tools it may use and an autonomy level, from suggest-only to guardrailed action. A ceiling keeps agents from sending outbound messages or taking destructive actions on their own.
- 02
Ground it in your knowledge
The agent answers from a knowledge base of your documents and FAQs, and remembers earlier conversations with the same customer, so it does not ask twice.
- 03
Act through tools, not guesses
Booking, CRM updates and order lookups run as tool calls with defined inputs. The agent cannot quote a price or a free slot from memory; it reads them from the system that holds them.
- 04
Hand off and keep watch
When the agent is unsure, or the customer asks for a person, the conversation moves to your team with its history. A trace shows why the agent did what it did, and what each agent costs.
✓The review gate: anything the AI is unsure of goes to a person before it posts.
Running in our products
Each product below already runs this in production for UAE businesses.
Zap CRM
A CRM and workflow platform you own: your own server, database and domain.
AI orchestration layer
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What you get
A short paid discovery, then a fixed-price build, then a monthly fee to run and support it.
- Agents configured for your conversations, in English and Arabic
- A knowledge base built from your documents
- Tool connections to your CRM, calendar or store
- Autonomy levels and hand-off rules agreed with your team
- A spend limit and a per-agent cost view
Scripted chatbot vs EliteStack
| Scripted chatbot | EliteStack | |
|---|---|---|
| An unexpected question | Falls out of the script and loops | Answers from your documents or passes to a person |
| Taking action | Collects details for someone to retype | Books, updates the CRM and looks up orders through tools |
| How much it does alone | All or nothing | Graded autonomy, with a drafts mode for supervised starts |
| AI cost | Bundled into a per-message price | Runs on your own model key, zero markup, with a spend limit |
What is the difference between an AI agent and a chatbot?
A chatbot follows a script and stops when the customer leaves it. An AI agent reads the question, answers from your own documents, and takes actions through tools: booking a slot, updating a CRM record or looking up an order. When it is unsure, it hands the conversation to a person with the history attached.
Can the agent act without a person checking?
Only as far as you allow. Each agent has an autonomy level, from suggesting replies to your team up to guardrailed action. A safety ceiling stops agents sending outbound messages or taking destructive actions on their own. Many teams start in drafts mode, where a person approves every reply.
Which channels do your agents work on?
WhatsApp on the official Business API, and a chat widget on your website. Agents run inside Zapelite, our WhatsApp platform, so the same team inbox holds the conversations the agent handles and the ones your staff take over.
Can the agent reply in Arabic?
Yes. Our assistants read and reply in Arabic and English, and we test tone and terminology with native speakers before go-live. Our WhatsApp bot for a Dubai car rental group already routes customers in both languages, so Arabic is part of the build from day one.
Which AI models do you use, and what does it cost?
We are model-neutral and choose Anthropic, OpenAI or Gemini models per task on accuracy and cost. Agents can run on your own model key with zero markup, so you see the provider's bill directly, and a spend limit with a per-agent cost view keeps the running cost visible.
Can the agent update our CRM?
Yes. We connect agents to Zoho, HubSpot and Salesforce, among others, so contacts, notes and next steps are written to the record after each conversation. Where you run your own system, we connect through its API or webhooks.
Does our data leave the UAE?
By default your data is stored in a UAE cloud region, kept apart from other clients. When a task needs an AI model, only the text that task needs is sent to the model provider, which may process it outside the UAE; we do this within the transfer rules of the UAE PDPL. Hosting in another region is possible on request.
Related
Industries that use it
Start with one job
Opens an email to info@elitestack.ae with your sentence in it. Or WhatsApp us on +971 56 121 1011.