Privacy Policy

Last Updated:

Introduction

In our mission to make commerce better for everyone at Elitestack, we collect and use information about:

  • Our merchants using Elitestack to power their businesses
  • Customers who shop at an Elitestack-powered business
  • Visitors to Elitestack websites, or anyone contacting Elitestack support

This Privacy Policy will help you better understand how we collect, use, and share your personal information. If we change our privacy practices, we may update this Privacy Policy. If any changes are significant, we will notify you (for example, through the Elitestack admin or by email).

“All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.”

elitestack.ae will not pass any debit/credit card details to third parties.

elitestack.ae is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information they collect.

Our Values

Trust is the foundation of the Elitestack platform and includes trusting us to do the right thing with your information. Three main values guide us as we develop our products and services. These values should help you better understand how we think about your information and privacy.

1. Your Information Belongs to You

We carefully analyze what types of information we need to provide our services, and we limit the information we collect to only what we really need. Where possible, we delete or anonymize this information when it is no longer needed. When building and improving our products, our engineers work closely with our privacy and security teams to build with privacy in mind. Our guiding principle is that your information belongs to you, and we aim to use your information only to your benefit.

2. We Protect Your Information from Others

If a third party requests your personal information, we will refuse to share it unless you give us permission or we are legally required to do so. When we are legally required to share your personal information, we will notify you in advance unless we are legally forbidden.

3. We Help Merchants and Partners Meet Their Privacy Obligations

Many of the merchants and partners using Elitestack do not have the benefit of a dedicated privacy team. It is important to us to help them meet their privacy obligations. To do this, we build our products and services so they can be used in a privacy-friendly way. We also provide detailed FAQs, documentation, and white papers covering the most important privacy topics, and we respond to privacy-related questions we receive.

Why We Process Your Information

We generally process your information when we need to do so to fulfill a contractual obligation (for example, to process your subscription payments to use the Elitestack platform) or where we or someone we work with needs to use your personal information for a business-related reason. We call these reasons “legitimate interests.” These include:

  • Preventing risk and fraud
  • Answering questions or providing support
  • Helping merchants find and use apps through our app store
  • Providing and improving our products and services
  • Providing reporting and analytics
  • Testing new features or services
  • Assisting with marketing, advertising, or other communications

We only process personal information for these “legitimate interests” after considering potential risks to your privacy—for example, by providing transparency into our practices, offering you control where appropriate, limiting retention, and applying technical safeguards.

One way we support merchants using Elitestack is through machine learning (also referred to as “automated decision-making”). When we use machine learning, we either:

  • Ensure a human remains involved in the process (so it is not fully automated), or
  • Apply it in ways that do not have significant privacy implications (for example, reordering how apps might appear when you visit the app store).

Your Rights Over Your Information

We believe you should be able to access and control your personal information no matter where you live. Depending on how you use Elitestack, you may have the right to request access, correction, deletion, portability to another service provider, restriction, or objection to certain uses of your personal information (such as direct marketing). Exercising these rights will not affect the quality of service you receive.

If you buy something from a Elitestack-powered store and wish to exercise these rights over information about your purchase, you must contact the merchant you purchased from. We act only as a processor on their behalf and cannot decide how they process your information. However, we help merchants fulfill such requests by providing tools and guidance.

If you send us a request, we must verify your identity before responding. We may ask for documentation to confirm your identity, which we will discard after verification.

If you wish to designate an authorized agent, you must email us from the address we have on file for you. If you email us from a different address, we cannot verify the request. Please include the name and email address of your authorized agent.

If you are dissatisfied with our response, you may contact your local data protection or privacy authority.

Because there is no standard interpretation of a “Do Not Track” signal, we do not respond to such signals in any particular way.

Where We Send Your Information

Elitestack is based in the UAE, but we process data about individuals globally. To operate our business, we may transfer your information across borders. These transfers may subject your data to the laws of the receiving country. We take steps to protect your information and prefer to transfer data only to countries with strong data protection laws. Contact us if you would like details about these transfers.

How We Protect Your Information

Our teams work tirelessly to secure your information and protect the integrity of our platform. Independent auditors also assess the security of our systems that handle financial data. However, no method of transmission or electronic storage is 100% secure. We cannot guarantee absolute security of your personal information.

Google OAuth & Google Sheets Integration

Elitestack Connect respects your privacy and is committed to safeguarding your data. We use Google OAuth for integrations, strictly adhering to Google’s User Data and Developer Policy. Our app requests only necessary permissions to enhance our WhatsApp chatbot and Google Sheets integration, ensuring data is used solely to improve user-facing features and security.

We do not transfer or sell data to third parties, engage in advertising, or allow human data review without explicit consent. Elitestack Connect’s use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Data Sharing and Third-Party Use

At Elitestack Connect, we prioritize your privacy and the security of your data above all else. We guarantee that we do not share, sell, or distribute any user data to third-party services or AI models without your explicit consent.

You remain in full control of whether to use advanced AI features. If you opt in, your data will only be processed after your clear and informed consent. This ensures you can benefit from AI functionality without compromising your privacy.

How We Use Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website and while providing our services.

Payment Confirmation

All credit and debit card details and personally identifiable information will not be stored, sold, or shared with third parties. Elitestack does not share payment details with third parties, except as needed to process payments.

How You Can Reach Us

If you would like to ask about, make a request relating to, or complain about how we process your personal information, you can contact us by email at: info@elitestack.ae

If you need to submit a legally binding request for someone else’s information (e.g., via subpoena or court order), please use the same contact email.

logo

Trusted tech partner in Dubai, delivering tailored IT and AI-driven solutions for modern businesses.

Reach Us

+971 56 1211011

Our Address

Rag Tower Business Center, Al Barsha 1, Dubai, UAE


© 2025 EliteStack Technologies | All Rights Reserved